Privacy Policy | Novajackpot Casino

About this Privacy Policy

Novajackpot Casino respects the privacy of players in Australia and aims to handle personal information responsibly. This policy describes the types of information an online casino site may collect, the reasons it may be used, how it may be shared, and the choices available to players. It should be read together with the website’s other terms, notices and responsible gaming information.

The information handled by the site depends on how a player uses the services. For example, a visitor who only browses the website may provide less information than a player who opens an account, completes verification, makes a deposit, requests a withdrawal or contacts customer support. Some information is provided directly by the player, while other information is collected automatically when the website or related services are used.

By using the website, players should make sure that the information they provide is accurate, complete and kept up to date. Providing incorrect or incomplete information can affect account access, verification, payments, support requests or the ability to comply with applicable requirements. If a player provides information about another person, they should have permission to do so.

Information the site may handle

An online casino site typically handles several categories of information. The amount and type of information collected will depend on the services used, the player’s choices and the checks that need to be completed.

Account details, such as a player’s name, date of birth, contact details, login information and account preferences.
Verification information, including documents or details used to confirm identity, age, account ownership and eligibility to use the services.
Payment and transaction records, such as deposit and withdrawal details, transaction history, payment method information and information needed to investigate payment issues.
Gaming and account activity, including services used, account settings, responsible gaming choices, communications and support history.
Device and technical information, such as IP address, browser type, operating system, device identifiers, language, time zone and general usage information.
Cookie and similar technology data, including information about website visits, settings, session activity and interactions with pages or features.
Information contained in messages sent to customer support or in other communications with the site.

The site may also receive limited information from service providers that assist with identity checks, payments, security, fraud prevention, hosting, analytics or customer support. These providers may collect or process information only as needed to perform their role and according to their own privacy notices where applicable.

How information is used

Personal information is used for clear business, service and compliance purposes. The main reasons include creating and managing player accounts, providing access to casino features, processing transactions, responding to questions and maintaining the security of the platform.

To open, administer and maintain a player account.
To confirm a player’s identity, age, account ownership and eligibility to use the services.
To process deposits, withdrawals and other account transactions, and to investigate failed, delayed or disputed transactions.
To carry out security, anti-fraud, anti-money-laundering and other integrity checks where required.
To provide customer support, respond to enquiries and keep records of communications.
To monitor website performance, troubleshoot technical problems and improve the usability of the platform.
To apply account controls, responsible gaming measures and other player protection processes.
To send service messages, including account, security, transaction and important policy updates.
To send marketing communications where permitted and where the player has provided consent or another valid permission applies.
To meet legal, regulatory, tax, accounting, dispute resolution and record-keeping obligations that apply to the service.

Information may be used to identify unusual activity, protect players and the site from misuse, and prevent unauthorised access. Automated tools may assist with security or verification checks. Where a decision has a significant effect on account access or a transaction, a player may contact support to ask about the relevant process, subject to security, legal and operational limits.

Marketing preferences are separate from essential service communications. Opting out of marketing does not stop messages that are necessary to operate an account, confirm a transaction, protect account security or provide important information about the service.

Cookies, sharing and security

Cookies and similar technologies

Cookies are small files or similar technologies placed on a device when a website is used. They can help the site remember a session, keep security features working, understand how pages are used, save preferences and improve performance. Some cookies may be necessary for core account or website functions, while others may support analytics, preferences or communications.

Players can manage or delete cookies through their browser settings. Blocking or removing cookies may affect the way some pages, account features or security functions work. Browser controls differ between devices and browsers, so players should review the settings available on the device they use.

When information may be shared

Information may be shared with carefully selected service providers where this is needed to operate the website or provide a requested service. Examples include payment processing, identity and verification checks, hosting, technical support, customer service, security, fraud prevention, analytics and communications. Access should be limited to information that is relevant to the provider’s role.

Information may also be disclosed where necessary to protect the rights, safety, property or integrity of players, the website or another person; to investigate suspected fraud or misuse; to resolve disputes; or to meet a valid legal or official request. Information is not intended to be shared for unrelated purposes without an appropriate reason or permission.

Keeping information secure

Reasonable technical, organisational and administrative safeguards may be used to protect personal information from unauthorised access, alteration, loss, misuse or disclosure. Security measures can include access controls, monitoring, authentication procedures and secure handling of payment and verification information. No internet transmission or storage system can be guaranteed to be completely secure, so players should use a strong password, keep login details private and contact support promptly if they suspect unauthorised account activity.

Retention and account closure

Personal information is kept only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. The appropriate period can depend on the type of record, the reason it was collected, account activity, unresolved disputes, security needs and applicable obligations.

Closing an account does not always result in the immediate deletion of every record. Some account, identity, payment, transaction, security and communication records must be kept for a period required by law, even after an account is closed. Other information may be securely deleted, anonymised or retained in a restricted form when it is no longer needed for its original purpose.

If information is retained after an account has been closed, access should be restricted to legitimate business, security, dispute, audit or legal purposes. Once a retention period ends, information should be deleted or handled in a way that no longer identifies the player, where practical and appropriate.

The website is intended for adults who are permitted to use online gambling services. A person who believes that information has been submitted by someone who is not eligible to use the service should contact privacy support so the matter can be reviewed.

Your privacy choices and data rights

Players may ask questions about the personal information held about them and may request action where available under applicable privacy requirements. To exercise a privacy right, send a request to support@novajackpotcasino.click. The request should explain what is needed and include enough information to help locate the relevant account or records.

Access: ask for access to personal information held about you and, where appropriate, an explanation of how it is used.
Correction: ask for inaccurate, incomplete or out-of-date information to be corrected.
Deletion: ask for personal information to be deleted where it is no longer needed or where deletion is otherwise available. This may not apply to records that must be kept for a period required by law or for legitimate security, dispute or compliance reasons.
Withdrawal of marketing consent: ask for consent to marketing communications to be withdrawn at any time. Players can also use an unsubscribe option included in a marketing message where one is available.
Privacy questions or complaints: contact the same email address with concerns about the handling of personal information, and provide relevant details so the issue can be reviewed.

For security, a request may need to be verified before information is disclosed or account details are changed. The site may ask for reasonable information to confirm the requester’s identity. Some requests may be limited or declined where fulfilling them would expose another person’s information, interfere with security or fraud prevention, affect legal obligations, or conflict with records that must be retained.

The website may update this Privacy Policy when its services, processes or applicable requirements change. The current version published on the website applies to information handled under the policy. Players should review this page from time to time, particularly before continuing to use the services after a material update.