Terms & Conditions

1. General terms and acceptance

These Terms & Conditions form an agreement between you and Novajackpot Casino in relation to your use of the website, your player account and any gambling services made available through the website. They apply to all visitors, registered users and players. Additional terms may apply to specific games, payment methods, promotions or other features. Where additional terms apply, they will be shown before or during use of the relevant service and should be read together with these terms.

By accessing the website or creating an account, you confirm that you have read, understood and accepted these terms. If you do not agree with any part of them, you must not use the website or its gambling services. We may update these terms from time to time to reflect changes in the services, technology, legal requirements or operational practices. The latest version will be made available on the website. Your continued use after an update means that you accept the revised terms.

The website and its services are intended only for people who are legally permitted to gamble in their location. You are responsible for checking whether online gambling is lawful for you before using the website. Nothing on the website is an invitation to gamble where gambling is prohibited. Availability of games, payment options and other features may vary according to your location, account status and applicable requirements.

• You must use the website only for lawful purposes and in accordance with these terms.
• You must provide information that is complete, accurate and current when requested.
• You must not use another person’s account, payment method or identity.
• You must not interfere with the operation, security or availability of the website.
• You must not use software, devices or methods intended to manipulate games, results or account activity.

2. Eligibility, registration and account security

You must be at least 18 years old, or older if a higher minimum age applies to you under the law. We may ask you to confirm your age and identity before allowing you to register, deposit, play or withdraw. We may also carry out checks designed to meet legal, regulatory, anti-money laundering and fraud prevention requirements. These checks can take place at registration or at any later time.

When creating an account, you must provide truthful and complete information. This may include your name, date of birth, residential details, identity information and payment information. You must promptly update your details if they change. We may restrict access, suspend an account or withhold activity while information is being checked where this is permitted or required.

Your account is personal to you. You are responsible for keeping your login details, devices and account information secure. Do not share your password or allow another person to use your account. You should notify us through the support options shown on the website if you believe that your account has been accessed without permission, your details have been compromised or an error has occurred.

Only one account may be held by a player unless we expressly allow otherwise. If we identify duplicate, misleading or connected accounts, we may review the accounts and take action in accordance with these terms and applicable requirements. You must not open an account for another person, operate an account on behalf of another person or permit another person to gamble using your account.

1. Register using your own legal identity and accurate information.
2. Use only payment methods that are held in your name or that you are authorised to use.
3. Complete any reasonable verification request within the timeframe provided.
4. Keep your account credentials confidential and use appropriate device security.
5. Stop using the account and seek assistance if you believe gambling is no longer safe or suitable for you.

3. Deposits, games, withdrawals and promotions

Deposits and balances

You may deposit funds only through payment methods made available on the website. You confirm that you are authorised to use the selected method and that the funds are from a lawful source. We may reject, delay or reverse a transaction where required for security, verification, payment processing or legal reasons. Your account balance is not a bank account, and funds should not be treated as an investment or a source of income.

You should check the transaction details carefully before confirming a deposit. Processing times, fees, minimums, maximums and availability may depend on the payment provider and may be displayed during the transaction. We are not responsible for delays or charges imposed by a bank, card provider, digital wallet or other third-party payment service, although we may assist with reasonable transaction enquiries.

Games and results

Games must be played for entertainment and not as a guaranteed way to make money. Outcomes are determined by the applicable game rules and, where relevant, randomised systems. You should read the information provided for a game before placing a wager. Once a wager has been accepted, it may not be cancelled except where the relevant rules, technical error or applicable law allows it.

If a game, result, balance or transaction is affected by an obvious technical, pricing or system error, we may correct the error and take reasonable steps to return the parties to the position that would have applied without the error. We may void affected activity where permitted. We will not knowingly rely on an error to your disadvantage where the applicable rules require a different outcome.

Withdrawals and verification

Withdrawal requests may be subject to account verification, transaction review and the rules of the payment method selected. We may return funds through an appropriate method connected with your verified account. The amount available for withdrawal may exclude unsettled wagers, restricted promotional amounts or funds subject to a pending review. Any applicable conditions will be presented through the website or account process.

Promotions and bonuses

Promotions are subject to their own promotional terms. These terms may set out eligibility requirements, start and end dates, qualifying activity, wagering or playthrough conditions, contribution rules, withdrawal restrictions and rules against abuse. You should read the full promotional terms before opting in or using a promotional offer. If promotional terms conflict with these general terms, the promotional terms apply only to the extent of that conflict.

We may refuse, withdraw or amend a promotion where permitted, including where there is suspected fraud, manipulation, collusion, misuse or a breach of the relevant terms. Promotional participation must be genuine and personal. You must not use multiple accounts, automated activity or coordinated play to obtain an unfair promotional advantage.

4. Responsible gambling, privacy and fair use

Gambling should be treated as entertainment, not as a way to solve financial problems or earn regular income. Only gamble with money you can afford to lose. Set personal spending and time limits, take regular breaks and avoid gambling when you are affected by alcohol, medication, stress or other circumstances that may affect your judgement.

Responsible gambling tools and support options may be available through the website. These may include account limits, time reminders, temporary breaks, account closure or self-exclusion. If you ask for an account restriction or closure, we may take reasonable steps to apply it. You must not attempt to avoid a restriction by opening another account or using another person’s account.

We handle personal information in accordance with the applicable privacy information made available on the website. Information may be used to provide services, process transactions, verify identity and age, protect accounts, prevent fraud, meet legal obligations and communicate with you about your account. You should review the Privacy Policy for information about collection, use, storage and disclosure of personal information.

You must not use the website to engage in unlawful conduct, money laundering, fraud, harassment, abuse, deception or activity that could damage the website or other users. You must not upload malicious code, scrape restricted data, bypass security controls or attempt to gain unauthorised access to any account, system or network.

5. Suspension, liability, complaints and other conditions

We may suspend, restrict or close an account where we reasonably believe that a player has breached these terms, provided inaccurate information, failed a verification check, used an unauthorised payment method, engaged in suspicious or unlawful activity, misused a promotion or created a risk to the security or integrity of the website. We may also suspend a service temporarily for maintenance, technical work, security reasons or circumstances outside our reasonable control.

If an account is closed or restricted, we may review outstanding balances and transactions before deciding what action is appropriate. We may retain or disclose information where necessary to meet legal obligations, investigate activity, protect users or support a complaint. Nothing in these terms removes rights or protections that cannot lawfully be excluded under applicable Australian consumer law or other mandatory requirements.

To the extent permitted by law, the website and its content are provided on an availability basis and may be changed, interrupted or withdrawn. We do not guarantee that the website will always be uninterrupted, error-free or available on every device or network. You are responsible for your internet connection, device, software and any costs charged by your telecommunications or payment provider.

You should raise account, payment or gameplay concerns promptly through the customer support options displayed on the website. Include enough information for the issue to be reviewed, but do not send unnecessary sensitive information. We may ask for further details or verification before discussing an account. Complaints will be considered in accordance with applicable requirements and any complaint process published on the website.

If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law. A failure to enforce a provision immediately does not mean that it has been waived. These terms, together with any applicable game, payment, promotion and privacy information, represent the rules governing your use of Novajackpot Casino, subject to any mandatory rights and requirements that apply in your jurisdiction.

Before using the website, you should read the current version of these terms and make sure that online gambling is lawful for you. If you have questions about these rules, use the support options available on the website. If gambling is causing concern, take a break, use the available account controls and seek help from an appropriate gambling support service.